Pearl web based Helpdesk software
Integrate your helpdesk and customer support. Pearl Helpdesk is an add on module for Pearl Office, provided to you as a hosted (web based) software system.
This add-on gives you the power to maximise your levels of customer service. All your data is always up to date, and everyone involved can see what is going on at all times. Create and track support tickets using the same customer database as the rest of your business.
Please contact us for more information
Features include;
- Raise tickets directly from emails
- Raise tickets from your Pearl Website support area
- Allow customers to track ticket progress online
- Automated email and SMS updates
- Upload files to the ticket notes trail
- Notify the support team of new tickets by email/SMS
Interested? Click here for access to the FREE demo
